Support Information
Technical Tips & FAQ
Sign Up Questions
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How do I register?
Students can choose their desired AVA membership plan, create a free account with an email ID, and then securely pay to join the AVA Membership. Class materials, resource videos, and links to the live sessions and replays will be housed on the your Student Dashboard at courses.amritavirtualacademy.com
After enrollment, students will receive detailed information on the membership content and how it is structured. Students can always reach out to our Support Team ([email protected]") for additional help. -
How do the courses work?
All courses follow a self-paced format with engaging video lessons and supplemental materials delivered to at varying intervals. Each course is unique and has detailed information about the duration and format. Check the course catalog for those details.
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How much does the membership cost?
The cost of the membership varies depending on the plan you select. You can learn more here.
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What is the difference between a course, a mini-course and a retreat?
Courses are designed to study a topic in depth for a minimum of four weeks of studies. Some courses have units with up to twelve weeks of lesson materials.
Mini-courses are designed to be completed in a few hours.
Retreats are guided spiritual practices that allow you to take an on-demand, self-paced retreat at home. Sometimes, retreats are also offered live. -
Can I drop into one session to see what it’s like?
At this time, classes cannot be taken individually. You must enroll in the whole membership. However, we invite you to join for a month to get a taste of what our programs are like.
On occasion, we may invite you to join a free trial to preview our programs. Please follow our social media (Facebook or Instagram) for news. -
I am a beginner and have no prior experience in music, Malayalam or gardening. Where should I start?
You don’t need any prior experience! Beginners are welcome. Our courses are designed for both beginners and those with some experience. Since our courses include engagement with the instructor, we have something for everyone and the opportunity for differentiated learning. Our courses are very unique and the content cannot be found anywhere else.
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Will you be offering intermediate or advanced courses in particular subjects?
We plan to offer courses that support each other or build upon one another. Please stay tuned. You can subscribe for updates or follow our social media (Facebook, Instagram or Youtube) for news.
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How can I stay updated?
You can subscribe for e-mail updates or follow our social media (Facebook, Instagram or Youtube) for news. Please also look out for emails from Amma North America with our updates.
Payment Questions
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My payment is not going through!
We do our best to offer payment options that support all of our global students. On a rare occasion, some students are unable to successfully make a payment due to restrictions from their local bank.
If you are having trouble paying, please e-mail [email protected] and we will provide you an alternate payment method. Please tell us which country you live in and which membership plan (monthly or annual) you are trying to register for. -
I need a receipt
Upon enrollment, a receipt is automatically sent to the e-mail ID you registered with. If you did not receive it, please check your spam or promotions folder and look for an e-mail from Amrita Virtual Academy called [Amrita Virtual Academy] Receipt for Order ORD#######
You can also access your entire library of receipts and Order History here. Click on the Order # of the program you need a receipt for. Scroll all the way to the bottom and click the button "Print Receipt". -
How do I change/delete a saved credit card?
Stored credit cards can be managed from the Billing section of your Account.
For more information, please visit:
Guide to change/delete a saved credit card. -
Are scholarships available?
Yes, scholarships are available.
If you require financial assistance to join the Amrita Virtual Academy Membership and would like to apply for a scholarship, please email [email protected] with the following information:
- Full legal name
- Spiritual name (if any)
- Age
- Nationality
- Country you mostly live in
- The local Amma satsang you attend (if any) and a reference of someone there who knows you (if any)
- A brief explanation of your financial situation (minimum 100 words)
- Explain how much you can offer monthly or annually towards the membership subscription
Please complete all fields in order to be considered.
Please allow 4-6 weeks for the processing of scholarship applications.
After Enrollment
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How do I access membership content?
Visit "My Dashboard"
All of your content is hosted on your dashboard. Log-in with the above link. After logging in, make sure you are browsing your Student Dashboard and not the catalog. You can click on "MY DASHBOARD" on the menu to view all the programs you are enrolled in. From there, simply click your program's icon to begin or resume. -
What is my sign-in ID?
Your user ID for signing in is the same e-mail address or linked login (Facebook/Gmail/Apple ID) you used to create an account and enroll.
If you can't remember, please e-mail us with your name and the course you enrolled in and we will help you get logged in. -
What if I forget my password?
If you ever forget your password, you can reset it here:
Reset Password -
I'm not receiving e-mails about my membership!
Some e-mail providers may accidentally filter e-mails from us to your spam or promotions filter. We are sorry it is not reaching your inbox.
Please check your spam or promotions folder. Make sure to whitelist "[email protected]" by adding Amrita Virtual Academy to your contacts list. -
I can't attend the live session or I missed it. Is there a replay?
The replay of your live session will be posted to your Student Dashboard in the appropriate section of your course or retreat.
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I need help! Who do I contact?
For all needs and questions about the course content, you may e-mail us at: [email protected]
For technical issues, please contact: [email protected] -
Are courses interactive?
Many of our live sessions include the opportunity to interact over Zoom with your instructor or retreat host. Other courses all interaction over e-mail or in the Community Discussion Board. Please read the details on the info page of each course or retreat.
Member Access
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When does my member access expire?
Your membership is active until your next renewal date which occurs every month or year, depending on your plan. You can see your renewal date in I joined the AVA Membership, but its not showing up on my Student Dashboard
Occasionally, some students have created two different Amrita Virtual Academy accounts with different e-mail addresses. For example, they registered once with a personal e-mail ID, and then another time with a work e-mail ID. Please e-mail us with your full name and email address, and we will help verify if you enrolled with a successful payment, and if so, under which account.
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How do I access live session replays?
Replays are posted to your Student Dashboard as a lesson inside of the course you registered for. Do not click the Zoom link after the call ended as it won’t take you to the replay. Instead, please visit your student dashboard.
Membership Plans
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What is my membership renewal date?
To see your unique renewal date, please visit My Account Billing on your Student Dashboard.
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If I cancel a membership, how long do I retain access to content?
If you cancel your membership, you will retain access to course materials until the next renewal date according to the subscription model you selected.
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How do I cancel a subscription?
Amrita Virtual Academy has a simple and straight-forward "Click to Cancel" policy where cancelling a subscription is just as easy as signing up. To end subscription payments, visit My Account Billing on your Student Dashboard and click on "Cancel" for that subscription
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How do I switch from monthly to annual (or vice versa)?
Please reach out to [email protected] and we will be happy to assist you with this and explain the process
If you are having a technical issue, please include the following info so we can better assist you
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Name of course or workshop
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What browser you are using
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What device (laptop, computer, mobile or tablet)
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What operating system (Microsoft, iOS, Android, etc)
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If possible, please send a photo or screenshot of the issue
